Terms of service

Your account and support workspace

You must be authorized to act for your organization and provide accurate account details. You are responsible for your teammates, inbox permissions, website installations, and the information you submit. Protect access to your email account, which is used to sign in. Notify help@supportside.app if you suspect unauthorized access.

Supportside provides email tickets, website chat, scoped team access, and related support tools. Use the service lawfully. Do not send spam, impersonate others, access another customer's data, or attempt to disrupt the service. You retain your rights to submitted content and authorize us to process it to provide the service.

Beta availability

Supportside currently offers beta access. Features and operating limits may change, and we do not promise an uptime SLA. Beta access does not create a paid subscription. We will communicate a transition to paid access; your organization will not be charged without its owner's explicit Checkout confirmation. Existing beta workspaces do not automatically start a trial or subscription.

Paid subscriptions when offered

The monthly offer is $39 USD per workspace, including three active support inboxes, plus $10 USD per month for each purchased extra inbox. Applicable taxes are shown at Checkout. Annual payments are unavailable. Live paid subscriptions are available only when enabled in the service; beta signup alone never starts a charge.

The owner explicitly confirms Checkout or a quoted paid capacity increase. Extra capacity is granted only after payment is confirmed. A reduction requires archiving enough inboxes and takes effect at the next renewal. Archiving alone does not reduce the bill. Subscriptions renew monthly until canceled.

Cancellation, payment failure, and refunds

Owners can cancel renewal in Settings. Cancellation takes effect at the paid period's end. A failed renewal has a seven-day grace period measured from the prior paid coverage end. Expired or canceled access pauses new support work while authorized history, downloads, and exports remain available. Reactivation or a new confirmed Checkout restores eligible service.

Cancellation, downgrades, and deletion do not automatically issue refunds. Send refund requests to help@supportside.app for operator review. These terms do not limit any mandatory rights under applicable law. We will correct confirmed duplicate or erroneous charges.

Content, privacy, and ending use

Our privacy notice describes account information. The data processing terms apply to your customer support content. You are responsible for notices, instructions, and any permissions needed to collect that content. Do not rely on the service as your only copy of records you must retain.

An owner can request workspace deletion in Settings with fresh email verification and a seven-day cancellation window. Download required files before deletion. Account deletion and individual privacy requests are handled through help@supportside.app after authority is verified. We may restrict use that violates these terms or threatens security and will provide an explanation when lawful and practical.

Availability, responsibilities, and disputes

The service depends on hosting, authentication, email, and payment providers. We do not guarantee that every email reaches a recipient or that the service is uninterrupted. We take reasonable care to provide the described service and address reported issues. No limitation in these terms excludes liability or rights that applicable law does not allow us to exclude.

Contact help@supportside.app to resolve a concern. Changes that materially affect subscriptions or these terms will be communicated before they take effect. Continued beta access does not authorize a new charge. These terms and the data processing terms form the service agreement, subject to mandatory applicable law.