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Supportside app

Your support inbox, on your phone.

Install Supportside on your phone or computer. It opens straight to your email tickets and live chats in their own window, and can notify you when a customer emails one of your inboxes.

Use your browser's install option. The steps for each device are below.

How to install

Mac, Windows and Chromebook

Chrome, Edge or Safari
This device
  1. In Chrome or Edge, click Install Supportside on this page, or use the install icon at the right of the address bar.
  2. In Safari on a Mac, choose File, then Add to Dock.
  3. Open Supportside from your Dock, Start menu or app launcher.

iPhone and iPad

Safari
  1. Open www.supportside.app/download in Safari.
  2. Tap Share in the toolbar.
  3. Scroll down, tap Add to Home Screen , then tap Add.

Android

Chrome
  1. Open www.supportside.app/download in Chrome.
  2. Tap Install Supportside on this page, or open the menu and tap Install app or Add to Home screen.
  3. Tap Install to confirm.

After you install

  • Sign in once

    Open the app and sign in with your work email. Enter the verification code from the email in the app. If the sign-in link opens in your browser instead, use the code.

  • Get notified about new emails

    In the app, tap the bell, then Turn on under Email notifications on this device. You'll get a notification when a customer emails one of your inboxes. iPhone and iPad need iOS 16.4 or later.

  • The same support inbox

    Reply to email tickets and live chats, assign conversations, leave private notes and change status, just like on the website.

  • Always up to date

    The app loads the latest version of Supportside each time you open it. There are no app updates to install.

  • Needs a connection

    Tickets and chats are not stored on your device. Without a connection, the app shows an offline screen until you reconnect.