01
Add a support inbox for each company.
Create an account and add your companies. Choose the support email address for each inbox.
Customer support for multiple companies
Email and live chat.
One help desk.
Manage support for all your companies from one account. Turn customer emails into tickets, chat with website visitors in real time, and work with your team on every reply.
View the demo Preview signupPrivate beta. Signup emails are still being set up.
All inboxes
Email tickets and website chats
Search conversations⌘ K
Open 12PendingResolved
Maya Thompson2m
A little help with my order
Of course! It’s order #1052. Thank you for checking.
North & Co.Oliver Chen8m
Do you ship to Canada?
New customer message
North & Co.Sofia Martinez12m
Adding a few more seats
New customer message
Studio FormaLucas Martin25m
Booking a consultation
New customer message
Bloom WellnessOpenAMAlexResolve
North & Co. / Customer support
A little help with my order
MTMaya Thompson · Email ticket
MTMaya Thompson10:42 AM
Hi! I’m hoping my order arrives before the weekend. It’s a gift for my sister.
AMAlex Morgan10:44 AM
Happy to help, Maya. Could you share your order number so I can take a look?
MTMaya Thompson10:45 AM
Of course! It’s order #1052. Thank you for checking.
Alex MorganInternal note · Only your team
Order is packed. Checking the tracking with fulfilment.
ReplyTo Maya
Write a reply…
Website live chatReply from the same inbox as email tickets.
How to set up Supportside
Add your companies.01Connect email and chat.02Reply with your team.03
02
Set up email forwarding and website chat.
Verify your company’s email domain and forward support emails to Supportside. Add the live chat widget to your website.
03
Reply and assign conversations to your team.
Reply to tickets and live chats, choose a teammate to handle each conversation, and leave private notes.
Email ticket
Turn support emails into tickets.
Forward emails from your company’s support address to Supportside. Your team can read, assign, and reply to each ticket.
MTMaya ThompsonJust now
Hi there! Can you check when order #1052 will arrive?
AMAlex MorganSupport team
Of course, Maya. I’m checking the tracking with our fulfilment team.
Reply from Supportside to email or website chat.
Example conversations using demo data.Support features
Manage customer conversations.
Give your team the tools to reply.
Only your team
Order is ready to go. Sam has the tracking details.
Leave private notes.
Share information with teammates that customers cannot see.
AMSK
Assigned to Sam
Assign conversations.
Choose a teammate to handle each customer conversation.
Find a conversation…⌘ K
Help with my orderNorth & Co.Open
A quick questionStudio FormaPending
Find and organize tickets.
Search conversations, add tags, and filter by status.
Your companiesOne workspace
N
North & Co.Customer support
4F
Studio FormaStudio support
3B
Bloom WellnessClient care
5Manage multiple companies.
Give each company its own support inboxes and website chat settings.
Keep your support email address.
Add live chat to your website.
Customers can email your existing support address or message you through your website. Your team replies to both in Supportside.
Email tickets
Website chat
Company inboxes
Team assignments
Private notes
Saved drafts
Conversation tags
Priority & status
Customer support for one business or many.
For teams handling customer questions, orders, bookings, and account support.
Agencies
Ecommerce
Service teams
Software teams
Studios
Support teams
Control who can access
each support inbox.
How team access works Choose inbox access.
Owners and admins manage access. Other teammates see only the inboxes assigned to them.
Keep team notes private.
Customers cannot see internal notes in website chat or email replies.
Save conversations and drafts.
Keep past replies and unfinished drafts with each conversation.
Availability and pricing
Try Supportside in the demo.
Public signup is not open yet.
Try the sample inbox, website chat, team assignments, and private notes. Real email delivery and signup emails are still being set up.
Private beta
- Multiple companies and support inboxes
- Email tickets and website chat
- Team assignments and private notes
Frequently
asked
questions.
Supportside is a help desk for email tickets and website live chat. Your team can reply to customers, assign conversations, and leave private notes. You can manage several companies in one account.
See how Supportside handles
email tickets and live chat.
View the demo Preview signupPrivate beta. Signup emails are still being set up.